How are Specialist Services responding to patient and carer feedback?

Friday, September 9, 2016 - 08:30 by Paul Sanguinazzi

Each month, we produce a report for our Board of Directors which highlights what people are saying about a specific service or area within Nottinghamshire Healthcare. In August,  the report focused on our Specialist Services Directorate and highlighted some of the work they are doing to improve patient experience.  The report provides some headlines about the Trust as a whole based on the feedback we've received in the last three months and an update on how Adult Mental Health services have responded to the feedback presented in June's report. In addition, the report features some of the changes we have made as a result of stories and comments on Patient Opinion.   The Specialist Services Directorate includes a range of diverse services, which are specialist in nature and often quite small services. The Directorate is organised into five clinical streams:• Child and Adolescent Mental Health Services (CAMHS).• Intellectual and Developmental Disabilities (IDD) Services.• Substance Misuse Services (SMS).• Improving Access to Psychological Therapies: Let’s Talk Well-being (IAPT).• Prescribed Services (PS); within which the Perinatal Service, Gender Dysphoria, Trauma and Veterans, Physical Health Psychology and Staff Counselling reside. Five inpatient wards operate within the Directorate; The Woodlands (SMS), Thorneywood Adolescent Unit (CAMHS), The Orion Unit and Alexander House (IDD) and The Margaret Oates Mother and Baby Unit (Perinatal Unit). In addition there are Day Services within IDD services and a newly formed Crisis Home Treatment team in CAMHS. 

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