SUCE returns at Rampton

Tuesday, May 3, 2016 - 14:10 by nigel.groves

the service user carer experience satisfaction survey (SUCE) is a national mandatory survey. The involvement team and its volunteers from both involvement centres have recently helped cover feedback on the SUCE at Rampton Hospital across the directorates which include mental health, women’s service, male personality disorder service and the National learning disability directorates. The SUCE survey is a great way to get a balanced view of what is happening on the ground with patient care. The involvement volunteers who mostly have lived experience of mental health services find that using their lived experience helps the process when encouraging patients to fill out the questionnaires. In our trust we use something called the feedback tracker which can identify the scores from each individual Ward this does not identify patients. Using the feedback tracker we will be targeting those wards with low scores in an attempt to make sure as many patients as possible take part which hopefully will bring about changes in services lives and culture. It is very important that the patients get feedback from the survey’s and to this end can be taken to involvement meetings in the directorates and patients can see they are being listened to. This