Improving how we respond to people in crisis
Last year the Trust opened a new facility to support people experiencing crisis, to prevent admission to hospital where this isn’t the best way to care for someone. The crisis house was a part of the commitment the Trust made during its engagement with service users, carers and families about changes to the provision of adult mental health inpatient services.
The Trust also committed to doing more to listen to patient feedback once the crisis house was open, and to see this through, involvement volunteers have been working with the directorate over a number of months to review operational issues from a service user perspective. They have also been reviewing feedback from service users, carers and families. This work has been a joint project between the Trust and Turning Point.