Patients, service users & carers. What are they saying about us? Mental Health Services July 2017

Monday, July 31, 2017 - 13:34 by Jane Danforth

We receive some amazing feedback. We want to improve our services based on what you say. By listening to you we can work together to provide the best care possible. 

We asked.'If you could improve one thing what would it be'?

Improve One Thing 

Offer more courses and variety. More staff - I'd like to see more service user involvement and a mentoring/be-friending service. Social activities would be good and being able to do more than 3 terms. A Course on Race and Mental Health. - Nottingham Recovery College

Felt like you could have interacted with me more as you can feel very lonely in here. - Section 136 Suite - County

Sadly a taxi was sent for me 3 times and didn't arrive each time. It is such a big deal for me to prepare for an appointment and my emotions are all over the place when taxi doesn't arrive. Then to attend the appointment is too traumatic for me. - CRHT County South (Crisis Resolution Home Treatment)

Have no policy info on care given to my relative. My relative seems to go un-noticed. Not prompted to eat or drink. I came to see my relative (been visiting now every day for 2 weeks) staff brought me wrong patient!!! Visiting room is awful, chairs are awful, family visiting room has NO facilities at all. Have to keep asking staff to let us out to go to the toilets & make drinks. Staff wouldn't have noticed if I brought my relative home! Staff are friendly but service is rubbish! - Cherry Ward. Mental Health Services for Older People

We asked you to tell us 'What was the best thing about the service you received'?

Best Things  about our services 

Declan in the CRISIS team, also the CRISIS team. Amazing work they kept me alive. GP amazing listened, encouraged & cared. Sandra brought me back to life. Thank you so much for being there and caring - Step 4 Therapies

Excellent kind and caring lady for my daughter to open up to -Self Harm Team

Talked to me about how I felt and you respect young people and you don't judge them. WAM -What About Me? Team

The 24 hour staff were superb. Their professionalism, friendliness and care are second to none. Thank you guys I am so grateful. - Orchid Ward