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Forensic Services

In Forensic services we received 15 responses.

The Friends and Family Test Score is calculated using the proportion of patients who would strongly recommend a service minus those who would not recommend, or who are indifferent. This quarter in this area it was 53 . This compares with 96 in the previous year.

Improve one thing summary

The table below shows the percentage of responses from the comments received to the question 'If you could improve one thing about the support you received what would it be?' We received 16 responses to this question this quarter and 8 in the previous year.

Main category Category Category this quarter % Total % this quarter Category last year % Total % last year
Care/ Treatment General 28.6 42.9 0 20
Communication Staff/Carer 28.6 42.9 20 40
Care/ Treatment Approach to Care 14.3 42.9 0 20
Communication General 14.3 42.9 0 40
Service Quality/Outcomes Carer Support 14.3 14.3 0 0
Access to Services Location 0 0 20 20
Care/ Treatment Social Environment 0 42.9 20 20
Communication Availability of information 0 42.9 20 40
Staff/Staff Attitude Staffing levels 0 0 20 20

Best thing summary

The table below shows the percentage of responses from the comments received to the question 'What was the best thing about the support you received?' We received 18 responses to this question this quarter and 24 in the previous year.

Main category Category Category this quarter % Total % this quarter Category last year % Total % last year
Care/ Treatment General 22.2 50.1 4.2 16.7
Care/ Treatment Social Environment 16.7 50.1 0 16.7
Staff/Staff Attitude General 16.7 27.8 12.5 41.7
Service Quality/Outcomes Quality of Care/ Service 11.1 11.1 4.2 25.1
Staff/Staff Attitude Helpful/Caring/Friendly 11.1 27.8 16.7 41.7
Care/ Treatment Approach to Care 5.6 50.1 8.3 16.7
Care/ Treatment Diagnosis 5.6 50.1 0 16.7
Communication Staff/Carer 5.6 5.6 4.2 16.7
Involvement Other 5.6 5.6 0 0
Care/ Treatment Therapies 0 50.1 4.2 16.7
Communication Availability of information 0 5.6 8.3 16.7
Communication General 0 5.6 4.2 16.7
Service Quality/Outcomes Carer Support 0 11.1 4.2 25.1
Service Quality/Outcomes General 0 11.1 12.5 25.1
Service Quality/Outcomes SU empowerment 0 11.1 4.2 25.1
Staff/Staff Attitude Respect 0 27.8 8.3 41.7
Staff/Staff Attitude Supportive 0 27.8 4.2 41.7