Positive about change

Back to main site


Health Partnerships

In Health partnerships we received 1266 responses.

The Friends and Family Test Score is calculated using the proportion of patients who would strongly recommend a service minus those who would not recommend, or who are indifferent. This quarter in this area it was 98 . This compares with 97 in the previous year.

Improve one thing summary

The table below shows the percentage of responses from the comments received to the question 'If you could improve one thing about the support you received what would it be?' We received 853 responses to this question this quarter and 273 in the previous year.

Main category Category Category this quarter % Total % this quarter Category last year % Total % last year
Communication General 16 34.8 11.3 32.4
Staff/Staff Attitude Time staff spend with service users 10.4 27.2 8.1 25.9
Care/ Treatment Appointments 8.3 14.6 12.9 17.7
Access to Services Availability of services 6.9 11.1 6.5 11.3
Communication Too many surveys 6.9 34.8 6.5 32.4
Staff/Staff Attitude Staffing levels 5.6 27.2 8.1 25.9
Care/ Treatment General 4.2 14.6 4.8 17.7
Communication Availability of information 2.8 34.8 1.6 32.4
Communication Staff/Carer 2.8 34.8 0 32.4
Communication Staff/Service User 2.8 34.8 6.5 32.4
Environment/Facilities General 2.8 8.4 1.6 8
Staff/Staff Attitude Continuity of staff 2.8 27.2 6.5 25.9
Staff/Staff Attitude Nurse 2.8 27.2 0 25.9
Communication Staff/Staff 2.1 34.8 6.5 32.4
Environment/Facilities Equipment 2.1 8.4 0 8
Environment/Facilities Parking/Transport 2.1 8.4 0 8
Service Quality/Outcomes General 2.1 2.1 1.6 1.6
Staff/Staff Attitude Other 2.1 27.2 0 25.9
Staff/Staff Attitude Supportive 2.1 27.2 0 25.9
Access to Services General 1.4 11.1 1.6 11.3
Access to Services Waiting time 1.4 11.1 3.2 11.3
Communication Other 1.4 34.8 0 32.4
Access to Services Follow up 0.7 11.1 0 11.3
Access to Services Location 0.7 11.1 0 11.3
Care/ Treatment Medication 0.7 14.6 0 17.7
Care/ Treatment Other 0.7 14.6 0 17.7
Care/ Treatment Treatment Programmes 0.7 14.6 0 17.7
Environment/Facilities Facilities 0.7 8.4 1.6 8
Environment/Facilities Other 0.7 8.4 1.6 8
Equality/Diversity General 0.7 0.7 0 0
Food General 0.7 1.4 3.2 3.2
Food Other 0.7 1.4 0 3.2
Staff/Staff Attitude General 0.7 27.2 1.6 25.9
Staff/Staff Attitude Helpful/Caring/Friendly 0.7 27.2 1.6 25.9
Environment/Facilities Decoration/Buildings 0 8.4 3.2 8

Best thing summary

The table below shows the percentage of responses from the comments received to the question 'What was the best thing about the support you received?' We received 1193 responses to this question this quarter and 374 in the previous year.

Main category Category Category this quarter % Total % this quarter Category last year % Total % last year
Care/ Treatment General 14.8 18.7 17.8 18.9
Service Quality/Outcomes General 13.8 26.4 11 21.8
Staff/Staff Attitude Helpful/Caring/Friendly 11.5 26.4 24.3 36.2
Service Quality/Outcomes Advice/Support 7.1 26.4 7.6 21.8
Communication General 6.7 25 5.6 18.1
Communication Availability of information 6.4 25 2.3 18.1
Communication Being listened to 6.3 25 5.4 18.1
Communication Staff/Service User 4.9 25 2.8 18.1
Staff/Staff Attitude General 4.7 26.4 5.4 36.2
Staff/Staff Attitude Supportive 4.5 26.4 4.5 36.2
Service Quality/Outcomes Thank you 3.5 26.4 2 21.8
Staff/Staff Attitude Nurse 2.8 26.4 0.6 36.2
Staff/Staff Attitude Respect 1.9 26.4 0.6 36.2
Care/ Treatment Approach to Care 1.8 18.7 0 18.9
Service Quality/Outcomes Improvement in physical health 1.1 26.4 0 21.8
Care/ Treatment Appointments 1 18.7 0.3 18.9
Environment/Facilities Equipment 1 1.9 1.1 2.8
Staff/Staff Attitude Time staff spend with service users 0.8 26.4 0 36.2
Environment/Facilities Cleanliness/Hygiene 0.6 1.9 0.6 2.8
Care/ Treatment Activities 0.5 18.7 0 18.9
Access to Services Follow up 0.4 0.9 0 1.2
Communication Staff/Carer 0.4 25 1.4 18.1
Involvement General 0.4 0.6 0.6 0.6
Service Quality/Outcomes SU empowerment 0.4 26.4 0.6 21.8
Care/ Treatment Treatment Programmes 0.3 18.7 0 18.9
Environment/Facilities General 0.3 1.9 0.8 2.8
Food General 0.3 0.3 0 0
Privacy and Dignity Dignity 0.3 0.4 0.6 0.6
Access to Services Discharge 0.2 0.9 0 1.2
Access to Services Waiting time 0.2 0.9 0.3 1.2
Care/ Treatment Therapies 0.2 18.7 0 18.9
Communication Quality of written information 0.2 25 0.3 18.1
Service Quality/Outcomes Improvements in mental health 0.2 26.4 0 21.8
Service Quality/Outcomes Quality of Care/ Service 0.2 26.4 0.3 21.8
Access to Services General 0.1 0.9 0 1.2
Care/ Treatment Social Environment 0.1 18.7 0 18.9
Communication Other 0.1 25 0.3 18.1
Involvement In issues being resolved 0.1 0.6 0 0.6
Involvement In own care 0.1 0.6 0 0.6
Privacy and Dignity General 0.1 0.4 0 0.6
Service Quality/Outcomes Carer Support 0.1 26.4 0.3 21.8
Staff/Staff Attitude Other 0.1 26.4 0.8 36.2
Staff/Staff Attitude Staffing levels 0.1 26.4 0 36.2
Access to Services Location 0 0.9 0.3 1.2
Access to Services Other 0 0.9 0.6 1.2
Care/ Treatment Other 0 18.7 0.8 18.9
Environment/Facilities Facilities 0 1.9 0.3 2.8