Changes to the call system for the continence service in Nottingham West

23/05/2016 by Amy Gaskin-Williams

A husband recently posted a story on Patient Opinion sharing his disappointment at the lack of response from the continence service in Nottingham West. His wife had been unable to order the products she required.

"My wife is trying to order a continence prescription as she has done for many years over the phone. The contract has now been handed to your organisation and we are unable to contact anyone to place an order. The phone just rings continuously until after a few minutes we get cut off."

The story can be read in full on the Patient Opinion site.  

Claire Towne, General Manager for Community Nursing - Nottingham West, responded to the posting by saying “Thank you for bringing this to our attention. We are currently working with IT regarding the phone system…which will allow the caller to leave a voicemail message and [we are also installing] a call waiting system.”

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