Better introductions at Nottingham City Hospital Memory Clinic

22/02/2016 by Amy Gaskin-Williams

A posting on Patient Opinion recently commented on having found it difficult to find the memory asssessment clinic at Nottingham City Hospital, and once there, experienced a couple of members of staff who did not act in the way they would have expected:

First test is how to find the clinic, the St Francis unit is a rabbit warren and signposting to day clinic could be improved! … "

"Receptionist seemed little interested in patient and did not check ID. Person who collected patient for tests and history did not check ID OR let us know their job role/title so we were left wondering were they a nurse or what.”

Dawn Harrison, City Memory Assessment Lead, responded to explain that she had forwarded the concerns “ to the day hospital manager about signage around the unit, to make it clearer for people”. She requested further information about the person who had collected the tests to ensure that this was corrected for future patients. She also explained that she had “spoken to the manager of the reception about your concern. She will arrange further training for this individual to improve the service they offer”.